US Data Store is an inbound AI phone agent for established US B2B and mid-size businesses handling recurring support and service inquiries. Configure request intake, department destinations and human escalation. Give your team the caller’s context and a defined fallback when the intended recipient is unavailable.
Support routing planner Plan request types, account context and escalation rules.
Illustrative call flow · not a live call
Caller inbound · 0:00
"Hi — I need help with a billing question on our account, and my shipment's running late."
US Data Store agent answered · 0:02
Verified the account, answered the shipment status, and logged a billing request as a ticket.
Routing connected · 0:38
Billing specialist reached on a warm transfer, full call context passed along.
Built for high-volume teams in
Logistics SaaS & Support Healthcare Admin Financial Services ManufacturingHow it works
Plan recurring service inquiries and busy periods around approved intake, routing and escalation rules. Confirm expected volumes and fallback ownership during setup.
24/7 inbound answering follows your approved greeting and intake rules, with a defined next step when a request needs a person.
It greets the caller, verifies the account, and works out what they need — support, service status, billing, or a specific department.
Use approved answers for common questions and the supported record destination for requests. Define the human route and fallback for questions outside that path.
When a case needs a person, the agent transfers the caller and hands off the details — so your specialist starts already up to speed.
What the agent handles
Purpose-built for the recurring support and service calls that fill a mid-size company's day — so your team spends its time on the work that needs a human.
Review expected volume and overflow handling alongside the configured 24/7 inbound answering path.
Handles the everyday questions — order and shipment status, service updates, how-to and troubleshooting — with accurate, on-brand answers.
Understands intent, checks the details that matter, and directs each caller to the right department, team, or rep — no misroutes, no transfers-in-circles.
Capture agreed request fields for the supported helpdesk or CRM destination. Confirm delivery checks and ownership for missing information or unsuccessful handoffs.
Answers account and policy questions and reads back live status from your systems — the routine calls that shouldn't need a person.
Apply approved escalation conditions for complex or sensitive requests. Share relevant context and use a defined fallback when the recipient is unavailable.
Why US Data Store
A single reception line works until it doesn't. As a company grows, callers wait on hold, support tickets pile up, and specialists get pulled off real work to field questions a system could answer. Every dropped call is a frustrated customer and a hit to your service reputation.
US Data Store supports repeatable intake and routing for established B2B teams. Agree on request categories, supported record destinations and human ownership of exceptions before configuring the flow.
"Callers reach the right team on the first try — and your specialists get their day back."
24 / 7
24/7 intake with configured routes and overflow expectations reviewed during setup.
Intake
Approved questions and routing rules guide the first response, with a human fallback for unresolved requests.
Right team
Capture the agreed context and follow department routes, keeping open questions and unavailable recipients visible.
Plan your first workflow
Bring your recurring inquiry types and the teams responsible for handling them.
Separate new inquiries, existing-customer requests and questions that need specialist review.
Define the destination and information needed for each kind of service request.
Agree on a message or follow-up path when a department cannot take the call.
Get in touch
Tell us about your call volume, the teams you route to, and the systems you run. We'll walk you through how US Data Store fits — no obligation.
Thanks for reaching out — your request is in, and a member of our team will follow up shortly to set up your walkthrough.
Join our team
We're growing the sales team that brings US Data Store to mid-size US companies. If you can run a consultative B2B sale and talk credibly with operations and support leaders, we want to hear from you. Base plus commission, real product, and a market that needs what we build — remote across the US.